Personal Data Protection Law
GUEST PERSONAL DATA PROTECTION AND PROCESSING CLARIFICATION TEXT
In accordance with the Law on the Protection of Personal Data No. 6698, your personal data may be processed by Aksa Turizm İşletmeleri A.Ş., as the data controller, in the manner outlined below.
PURPOSES OF PERSONAL DATA PROCESSING
The personal data you share during your stay, such as identity information (e.g., first name, last name, ID number, passport number, date of birth, HES code, license plate information, and identity details of those staying with you), contact information (e.g., phone number, email address), and visual and audio recordings (e.g., photos and videos), may be processed by the Company in accordance with the personal data processing conditions specified in Articles 5 and 6 of the Law, for the following purposes:
- To ensure the best possible delivery of hotel, accommodation, and related products and services at our premises,
- To track and manage guest requests and complaints,
- To carry out guest satisfaction activities,
- To fulfill our legal obligations,
- Managing accounting and financial processes,
- To conduct business analysis and evaluation activities related to the services we offer,
- To carry out information technology management activities such as data backup and ensuring cybersecurity,
- To plan and execute corporate communication activities,
- To manage event activities,
- To manage relations with business partners and suppliers,
- To plan and execute reporting activities,
- To follow up on contract processes and legal claims,
- To plan and execute guest relations management processes
IF YOU PROVIDE YOUR EXPLICIT CONSENT, FOR WHAT PURPOSES WILL YOUR PERSONAL DATA BE PROCESSED?
The personal data collected from you may be processed within the scope of your explicit consent for the purposes of planning and executing the marketing processes of products and services, carrying out profiling and analysis activities, customizing and recommending products and services according to your preferences, usage habits, and needs, and sending commercial electronic communications such as advertisements, promotions, etc., to the contact information you have shared within the scope of your consent, as well as sharing it with third parties we work with to provide these services.
WHO THE PROCESSED PERSONAL DATA MAY BE TRANSFERRED TO AND FOR WHAT PURPOSES:
The personal data collected may be transferred to group companies, business partners, suppliers, legally authorized public institutions, and legally authorized private individuals, in accordance with the personal data processing conditions and purposes specified in Articles 8 and 9 of the Law, for the fulfilment of the purposes mentioned above.
THE METHOD OF COLLECTING PERSONAL DATA AND ITS LEGAL BASIS
Your personal data is collected prior to and during the provision of the products and services offered by our company, through physical means such as printed forms, reception desks, and verbal or written conversations with our employees; and in electronic environments, through the channels via our website and social media platforms where you contact us, based on legal reasons related to the establishment or performance of the contract and in the legitimate interest of our company.
Your personal data will only be collected with your explicit consent for the purpose of planning and executing marketing processes and personalizing our products and services based on your preferences and usage habits.
Within the framework of The Rights of the Data Subject Listed in Article 11 of the Law, as a data subject, we inform you that you have the following rights under Article 11 of the Law:
- Learning whether your personal data are processed or not,
- If personal data are processed, requesting information in this regard,
- Learning the purpose of processing your personal data, and if such data are used in accordance with the intended purpose,
- Know the third persons within the country or abroad, to whom your personal data is transferred,
- If your personal data are processed inaccurately or incompletely, requesting correction and notifying the third parties, to whom personal data are transferred, about the procedure performed within this scope,
- Even though your personal data has been processed in accordance with the law and relevant provisions of other laws, you have the right to request the deletion or destruction of your personal data if the reasons requiring its processing no longer exist, and in this context, if your personal data has been processed incompletely or incorrectly, you have the right to request the notification of the third parties to whom your personal data has been transferred about the actions taken,
- Object to a result, which is to the disadvantage of the person after your processed data are analysed exclusively by means of automatic systems,
- Requesting the compensation of the losses as a result of the illegal processing of your personal data,
- You can submit your requests regarding the rights listed above to our company. Depending on the nature of your request, your applications will be concluded as soon as possible and no later than thirty days free of charge; however, if the process requires additional costs, a fee may be charged from you according to the tariff determined by the Personal Data Protection Authority.